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safarilink flexible booking process

International Travellers

Safarilink Aviation is closely following the developments of the COVID-19 outbreak and continues to comply with local governments‚ international governments‚ and WHO’s recommendations.

The health and wellbeing of our customers and employees are our highest priority.

Despite the operational challenges we face due to travel restrictions imposed by several countries‚ we continue to update our policies to accommodate our passenger's changing needs.

 

This revised policy is applicable for bookings done before 16th March 2020 for dates of travel up 30th

April 2020 affecting international travelers only.

  

AMENDMENT POLICY:

 •    FREE amendments upto 24-hours before flight time‚ provided the new flight itineraries are completed by 31st March 2021.

•    Rebooked flights will be subject to availability and any difference in fare.

 CANCELLATIONS & NO-SHOW POLICY

 •    Outside 7 days‚ the standard terms and conditions apply.

•    Within 7 days to flight time‚ customers can cancel their existing flight itineraries‚ retain the value of their tickets and rebook their travel to a later date to be completed before 31st March

2021.

 •    For passengers who wish to fully cancel their flights and are unable to travel at a later date‚ will be charged a one-way fare.

•    Any No-shows will be charged 100%  within  24-hours to flight  departure and  are non- refundable‚ non-transferable. No-show fee will apply at all times except when flight is cancelled involuntarily by the airline.

•    For 10 or more pax booked on the same flight/dates‚ the cancellation period will be 14 days.

  Any refunds will be subject to admin fees of $40

Local/Domestic travellers

For Local/Domestic travellers‚ that have been affected by the curtailed movements to attend workshops‚ weddings‚ team buildings etc…...the current standard terms and conditions apply.

  • Pax can amend with the applicable penalties and utilize within 6-months.
  • No refunds will be applicable for cancellations within (7-days for agents / 30 days for Direct & Website bookings)
  • Any applicable fare difference to be charged.



 Please contact a member of our sales and reservations team should you wish to discuss a particular booking or situation on +254 20 6690 000/ +254 730 888 000 / +254 720 888 111 or Email: res@flysafarilink.com

 We will continue to assess the situation to determine the best way forward and to provide support during this challenging time

 Thank you